SHIPPING
Our Policy
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Shipping Information
We strive to deliver your products quickly and efficiently to ensure your satisfaction. Our standard delivery time for hair products is typically between 5-14 business days. International customers should be aware that delivery times may vary depending on the destination and local customs regulations. All our shipments are sent via PostNord to ensure reliable and trackable delivery. We aim to keep you informed throughout the delivery process so you know when to expect your hair.
We appreciate your patience and understanding as we work hard to deliver your products as soon as possible. If you have any questions or concerns regarding your delivery, you are always welcome to contact our customer service. Due to potential delays in our shipping processes, we would like to inform you that your package might arrive later than expected. However, we strive to ensure delivery within 5-14 business days
Return Policy
We want you to be completely satisfied with your purchase from HerHairswe. If for any reason you are not entirely happy with your item, we offer a return process within 14 days of receiving your order. Please note that the clip-ins and human hair extensions are non-returnable due to hygiene reasons. Once your hair order is placed, it's crafted specifically for you, making it uniquely yours. We recommend ensuring all details are accurate before confirming your purchase, as these items are designed with your individual preferences in mind. Your satisfaction is our priority, and we're here to assist you throughout the ordering process to guarantee a perfect match for your style.
Conditions for Return:
The item must be in its original condition, unused, and undamaged. All original tags and packaging must be intact and proof of purchase, such as a receipt or order confirmation, is required. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error. Please note that it is the customer's responsibility to select a color and texture that suits their preferences. Unfortunately, we cannot accept returns based on personal taste if the chosen items do not match expectations. However, we are always here to assist you in making the best choice possible. Feel free to reach out to us through our website, email, or Instagram for any guidance or support you may need.
How to Initiate a Return:
To initiate a return, please contact our customer service team at Herhairswe@gmail.com within 14 days of receiving your order. Our team will guide you through the return process and provide you with a return label. Please note that customers are responsible for return shipping costs. These costs will be deducted from your order refund, excluding the original shipping fee from your initial purchase, which will also be deducted from the refund amount.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at Herhairswe@gmail.com. Our dedicated team is here to assist you.
Lost or Stolen Packages
Please note that Herhairswe cannot be held responsible for lost or stolen packages once they have been confirmed as delivered to the address provided during the order placement. Upon inquiry, Herhairswe's customer support will verify the delivery to the specified address, the delivery date, tracking information, and the shipping carrier details for the customer's investigation.
It is the customer's responsibility to provide an accurate address when entering their shipping details. Kindly contact the shipping carrier for any inquiries regarding the delivery.
Damaged & Missing Products
It is possible for items to shift during transit and for wear and tear to occur on packages due to handling by the postal service. Please contact us promptly via email with photos of any damages and relevant information to support your claim. We are here to assist you."
PRIVACY POLICY
We prioritize your privacy, so we will always handle your personal data in a secure manner. Any information collected on this website is solely for the purpose of enhancing your user experience. We do not share your data with third parties. Your trust matters to us, and we are committed to safeguarding your personal information. Our privacy policy applies to information gathered:
- On our Website.
- Through electronic communication channels such as email, text, or other forms of digital interaction between you and our Website.
- Via mobile and desktop applications downloaded from our Website, facilitating dedicated interactions not reliant on web browsers.
- When engaging with our advertising and applications on third-party platforms and services if those applications or advertisements include links to our privacy policy. This policy does not extend to information collected:
- Offline or through other channels aside from our Website.
- By third parties, including our affiliates and subsidiaries.
Please review this policy to understand how we handle your information and your choices regarding its usage. Your continued use of our Website signifies your acceptance of this privacy policy, which may be subject to updates and revisions over time. It is advisable to check this policy periodically for any changes.
INFORMATION COLLECTION
We collect various types of information from and about users of our Website, including:
- Personally identifiable information such as name, address, email address, telephone number, or any other data defined as personal information. Non-identifiable information about individual users.
Information regarding internet connections, devices used to access our Website, and browsing behavior. This information is gathered:
- Directly from users when provided by them.
- Automatically as users navigate through the Website, including through the use of cookies, tracking technologies, and web beacons.
- From third parties, including our affiliates and subsidiaries.
INFORMATION YOU PROVIDE
Information collected on our Website may include:
- Details provided by users when filling out forms on our Website, such as during registration, subscription requests, or service inquiries.
- Correspondence records, including email addresses, if users contact us.
- Responses to surveys conducted for research purposes.
- Transaction details for purchases made through our Website.
- Search queries conducted on our Website.
- User-generated content intended for publication on our Website or transmission to other users or third parties.
AUTOMATIC DATA COLLECTION TECHNOLOGIES
We may utilize automatic data collection technologies to gather information about users' devices, browsing actions, and patterns. This includes:
- Details of visits to our Website, including traffic data and resource utilization.
- Information about users' devices and internet connections.
- Online activity tracking over time and across different websites or online services.
These technologies help us improve our Website's functionality and provide users with a more tailored and personalized experience. Technologies employed for automatic data collection may include:
- Cookies, which are small files stored on users' devices.
- Flash cookies for specific Website features.
- Other tracking technologies like web beacons.
THIRD-PARTY COOKIES AND TRACKING TECHNOLOGIES
Third-party content or applications, including advertisements, may be served on our Website by entities such as advertisers, ad networks, content providers, and application providers. These third parties may utilize cookies or other tracking technologies to gather information about users' interactions with our Website and other online activities. This information may be used to provide users with interest-based advertising or targeted content. We do not control these third-party tracking technologies.
HOW WE USE YOUR INFORMATION
We utilize information collected from users:
- To present our Website and its contents.
- To provide users with requested information, products, or services.
- To manage user accounts and subscriptions, including sending account-related notifications.
- To fulfill contractual obligations.
- To enable user participation in interactive Website features.
- For other purposes disclosed at the time of information collection or with user consent.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated or personally identifiable information:
- To our subsidiaries, affiliates, and trusted third-party service providers.
- In the event of a merger, acquisition, or similar corporate event.
- To third parties for marketing purposes with user consent.
- To comply with legal obligations, court orders, or government requests.
- To enforce our terms of use or protect our rights, property, or safety.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
Users have options regarding the use and disclosure of their personal information:
- Control over tracking technologies and advertising preferences.
- Access to and correction of personal information provided to us.
DATA SECURITY
We have implemented measures to protect personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is entirely secure. Users are encouraged to safeguard their login credentials and other personal information. We are not liable for the circumvention of any privacy settings or security measures on our Website.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify or update this privacy policy at any time. Users will be notified of significant changes via email or a notice on our Website. It is the users' responsibility to review this policy periodically for updates.
Organization number: 0208304709
Company registered address: Kantarellstigen 27, 144 40 Rönninge
Thank you for visiting www.HerHairswe.com